Returns & Refund Policy

At Billy's Bakery, we strive for perfection in every bite, but if your treats arrive damaged or incorrect, please reach out within 24 hours of delivery. Due to the perishable nature of our baked goods, we cannot accept physical returns but will gladly offer a replacement or store credit for qualifying issues.

1

Inspect Your Order

Upon arrival, please check your baked goods for any signs of damage or discrepancies compared to your order confirmation.

2

Capture a Photo

Take a clear photograph of the product and the packaging to help our kitchen team understand what went wrong with your delivery.

3

Contact Our Team

Email your order number and photos to [email protected] within 24 hours of receiving your package.

4

Resolution Process

Our team will review your request and issue a full refund, store credit, or schedule a fresh replacement shipment immediately.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing